Terms and Conditions

My one-to-one work is offered for personal and professional development. It is not medical care, psychotherapy, psychiatric treatment, counselling, legal advice, or financial advice, and it is not a substitute for any of these. If you are receiving treatment for a medical or psychological condition, please continue under the care of your treating practitioner. Nothing in our work replaces that care.

Before any engagement begins, we will have a first conversation — an unhurried half-hour by video — to see whether working together is the right fit. Working with me is not the right fit for everyone, and the first conversation is not a commitment by either of us to proceed. If we decide to work together, the engagement will be confirmed in writing (typically by email) and the season and fee will be set out at that point.

3.1. My commitment. What you share with me during our work is confidential. I will not disclose any of it without your written consent, except where I am required to do so by law — for example, where I become aware of a serious risk of harm to you or another person, or where I am compelled by a court or competent authority.

3.2. Your commitment. You agree to respect the confidentiality of our work. This includes not disclosing personal or business information I share during sessions to third parties without my written consent, except where you are required to do so by law.

3.3. Working notes. I keep brief working notes between sessions to support the continuity of our work. These notes are stored on systems I control and are accessible only to me. Their handling is described in the Privacy Policy.

4.1. Fees. The fee for the engagement is agreed during our first conversation, before any engagement begins.

4.2. Payment model. Fees are paid per season, in advance. A season is typically three or six months. By agreement, the season fee may be split into monthly payments within the season.

4.3. How payment is made. Payment is by bank transfer or other means agreed in advance, handled through Revolut Business. No payment data is processed through this website.

4.4. Late or missed payment. If a payment is not received by the agreed date, sessions will be paused until the outstanding amount is paid. If a payment remains outstanding for more than thirty days, I may treat the engagement as ended.

5.1. Cancelling a session. You can cancel or reschedule a session by giving at least twenty-four hours’ notice. Sessions cancelled with at least twenty-four hours’ notice may be rescheduled within the same season where my availability allows.

5.2. Missed sessions. The first missed session in a season is a grace and will be rescheduled. Any further session that you miss without giving at least twenty-four hours’ notice is treated as held and will not be made up.

5.3. If I need to reschedule. If I need to reschedule or cancel a session, I will give you reasonable notice and we will arrange another time within the season at no additional cost to you.

5.4. Your statutory right to cancel — first fourteen days. If you are a consumer entering into a distance contract with me, EU and UK consumer law gives you fourteen days from the date the engagement is confirmed to cancel without giving a reason. If you have asked me to begin work within that fourteen-day period, and I have done so with your express request, then on cancellation you will be charged only for any sessions already delivered, calculated pro-rata against the full season fee. Any balance you have prepaid will be refunded. Once the services have been fully performed within the fourteen-day period, this right to cancel is lost.

5.5. After the fourteen-day period. Once the fourteen-day window has passed, the season fee is non-refundable. If you end the engagement before a season is complete, no refund will be given for sessions not yet delivered. If you are paying month-to-month within a season by agreement, no further monthly payments will be invoiced after the date you give notice. If I end the engagement before a season is complete, I will refund the unused portion of the season on a pro-rata basis.

You take part in the work voluntarily. You remain responsible for your own decisions, actions, and well-being during and after the engagement. The work is intended to support your development; it does not transfer responsibility for your choices, your work, or your relationships to me.

7.1. Acknowledgment. You acknowledge that my one-to-one work is for personal and professional development and is not medical, psychological, psychiatric, legal, or financial advice. You remain responsible for your physical, mental, and emotional well-being during and after the engagement.

7.2. Limit of liability. To the fullest extent permitted by law, my total liability to you arising out of or in connection with the engagement is limited to the fees paid by you for the engagement in the twelve months preceding the event giving rise to the claim.

7.3. What cannot be limited. Nothing in these Terms excludes or limits my liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected.

8.1. Sessions are conducted by video using Zoom. The default session length is sixty minutes. Sessions are held from my location in Lisbon; occasional intensives may be arranged in person by separate agreement.

8.2. If a stable video connection is not possible, a session may be conducted by audio instead. The frequency of sessions is agreed at the start of the season and may be adjusted by mutual consent.

9.1. My commitment. I commit to professional, considered, and honest one-to-one work. I will hold what you share in confidence, subject to the limits described under Confidentiality. I will tell you honestly if I think a piece of work is not right for me or for you, and I will refer to other practitioners where doing so serves you better.

9.2. Your commitment. You commit to engaging in the work with honesty, attending sessions on time, and communicating openly about what is and is not working for you.

10.1. Ending by you. You may end the engagement at any time by written notice. The refund position is set out under Cancellations, missed sessions, and refunds above.

10.2. Ending by me. I may end the engagement at any time by written notice. If I end the engagement before a season is complete, I will refund the unused portion of the season on a pro-rata basis.

10.3. Ending immediately. I may end the engagement immediately, with no refund for the remainder of the season, in the case of abusive or threatening behaviour, deliberate dishonesty, or any other serious breach of these Terms that materially affects our ability to work together.

Neither of us will make false, misleading, or defamatory public statements about the other, during or after the engagement. This does not restrict honest reviews or feedback, disclosure required by law, or the reporting of unlawful conduct.

12.1. Direct contact. If you have a concern about the engagement, please raise it with me directly. Most issues are best resolved this way.

12.2. Consumer mediation or arbitration. For consumer disputes that we cannot resolve by direct contact, you may refer the matter to a Portuguese consumer mediation or arbitration centre. The Direção-Geral do Consumidor (DGC) maintains a list of authorised centres. For disputes arising in the Lisbon area, the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) is one such centre.

12.3. Courts. If a dispute is not resolved through the steps above, the courts of Lisbon, Portugal, have non-exclusive jurisdiction. Nothing in these Terms removes your right under EU consumer law to bring a claim in the courts of your home country if you are a consumer resident in the EU or the United Kingdom.

13.1. The general rule. These Terms are governed by Portuguese law. Where you are a consumer resident in the EEA or the United Kingdom, the mandatory consumer-protection provisions of the law of your home country also apply alongside Portuguese law, to the extent those provisions cannot be derogated from by agreement.

13.2. If you are based in the United States. I work with clients based in the United States. By entering into an engagement with me, a US-based client is knowingly accepting that the engagement is governed by Portuguese law and that the dispute-resolution path set out under Dispute resolution above applies. The work itself is one-to-one development work and is not psychotherapy, counselling, mental-health treatment, medical advice, or a substitute for any of these; if you are in the US and you are seeking or currently receiving licensed mental-health care, please continue under the care of your treating practitioner, and please raise any concerns with me before our work begins.

These Terms, together with the Privacy Policy and any specific written confirmation of the engagement, constitute the entire agreement between you and me regarding our one-to-one work. They supersede any prior agreements, understandings, or representations, whether written or oral.

These Terms may be amended from time to time. The current version is the one published on this website. Material changes will be brought to your attention before they apply to an ongoing engagement; continued participation in the engagement after such notice signifies your acceptance of the amended Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or modified to the minimum extent necessary so that the remaining provisions remain in full force and effect.

1.1. These Terms refer to the following additional document, which also applies to your use of this website:

The Privacy Policy, which explains how your personal data is collected, used, stored, and shared when you use this website, contact me, or work with me.

1.2. This website does not set tracking cookies. Information on the limited technical data collected by privacy-respecting analytics, and on the processors used by this website, is set out in the Privacy Policy.

2.1. From time to time, this website may be updated. I may add, remove, or change pages, content, and features without prior notice.

3.1. I am the owner or licensee of all intellectual property rights in this website and the material published on it. Those works are protected by copyright and other intellectual property laws. All such rights are reserved.

3.2. You may print or download copies of pages and content for your personal, non-commercial use. You may quote from material on this website, and link to individual pages or essays, provided that my authorship is acknowledged and any quotation is clearly attributed.

3.3. You must not modify printed or downloaded copies in any way that misrepresents the original, and you must not use illustrations, photographs, or other media separately from the accompanying text in a way that distorts their meaning.

3.4. My authorship of content on this website, and that of any identified contributors, must always be acknowledged.

3.5. You must not use any part of the content on this website for commercial purposes without my written permission.

3.6. As a condition of your use of this website, you agree not to use it:

• for any purpose that is unlawful under applicable law or prohibited by these Terms;
• to commit any act of fraud;
• to distribute viruses, malware, or other harmful code;
• to send spam or unsolicited advertising;
• to impersonate me or another service or entity in order to collect identity information, credentials, or other information (‘phishing’);
• in any manner that disrupts the operation of this website or of any other system;
• in any manner that harms minors;
• to promote any unlawful activity;
• to represent or suggest that I endorse any other business, product, or service unless I have separately agreed to do so in writing;
• to gain unauthorised access to or use of computers, data, systems, accounts, or networks; or
• to attempt to circumvent password or user authentication methods.

4.1. The content on this website is provided for general information and reflection. It is not professional advice and is not intended to be relied on as such. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on this website.

4.2. I make reasonable efforts to keep the content on this website current, but I make no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or up to date.

5.1. Your personal information is processed in accordance with the Privacy Policy.

6.1. While I take reasonable steps to keep this website secure, no website can be guaranteed to be entirely free from bugs or vulnerabilities.

6.2. You are responsible for configuring your own device and software to access this website, and for using your own protection against malware.

6.3. You must not knowingly introduce viruses, trojans, worms, logic bombs, or other malicious code to this website; attempt to gain unauthorised access to this website, the server on which it is hosted, or any system connected to it; or carry out a denial-of-service or distributed denial-of-service attack against this website. Doing so may constitute a criminal offence under applicable law and may be reported to the relevant authorities.

7.1. You may link to any page on this website provided you do so in a way that is fair and legal, does not damage my reputation, and does not falsely suggest an endorsement, affiliation, or association where none exists.

7.2. This website must not be framed on any other website without my written permission.

7.3. I reserve the right to withdraw linking permission at any time on reasonable grounds. If I notify you that I have withdrawn permission, you will remove the link promptly.

7.4. If you wish to make any use of content on this website beyond what is set out in Use of material on this website above, please contact me using the form on my Contact page.

8.1. You may not use my name, likeness, or any logo or visual identity associated with this website without my written permission.

9.1. These Terms were last updated on the 23rd of May, 2026.

9.2. These Terms may be amended from time to time. The current version is the one published on this website. Each time you use this website, please check the Terms in force at that time.

10.1. If you have any questions about these Terms, please contact me using the form on my Contact page.